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Or
Access to E-Learning
Contact Us
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Our online learning platform is currently only open to Installer accounts in SolaX Cloud. If you wish to use the online platform, please send your account application to training.global@solaxpower.com

SolaX Cloud

URL: https://www.solaxcloud.com/

 

Cloud enables multi-dimensional data collection and energy monitoring for efficient energy management and asset optimisation.

FAQ

  • Can I see my energy consumption data at night?

    The on-grid inverter can be offline at sunset without enough solar input. If you still want to monitor your system at night, you will need SolaX on-grid inverter with a built-in AC auxiliary power supply(APS) and SolaX smart energy meter/CT to achieve 24 hours energy monitoring.

  • I wonder if the ‘X3-Hybrid G4’ can charge the batteries from grid if solar panels are not available?

    Yes, 'charge from grid' can be enabled from the inverter LCD screen or on SolaX cloud Web/ APP.

  • How often is the data on the cloud platform updated?

    10s update available with latest WiFi dongle

  • As an installer, what shall I do for commissioning?

    After system installation, there are few steps for commission, such as Wi-Fi and basic inverter configuration. After checking all connections and turning ON all switches, when PV input has exceeded the start-up voltage, the inverter will run into checking and operating status. You can start setting up the Wi-Fi dongle via SolaX Cloud APP to config the connection to monitoring platform.

    Besides, on the APP or the LCD screen you can configure the basic settings easily, including language, date&time, and the safety code according to your local grid standard, and export control if zero injection is required.

  • what is the historical data granularity stored on the cloud
    5min
  • What is the Duration of storing historical data locally

    14 days on pocket wifi

  • If I have a parallel system with multi hybrid inverters, Do it requre pocket WiFi/LAN for each inverter

    Yes, each inverter in the parallel system need its own pocket WiFi/LAN

  • What is the refresh time of the data on the cloud?

    The refresh time is 5 mins.

    With latest Pockect 4.0 dongle the refresh time of the energy flow chart will be 10s .

Solution

Installations video

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