Account

Issue introduction

Check the Warranty Period

Upgrade Warranty(Update warranty period)

Operation guidance

Check the Warranty Period

APP：

Go to <Warranty Management > to check the warranty period.

Setting path：Service→Warranty management 

Web：

Step1: Go to the website <https://www.solaxpower.com/> , then click “Warranty Inquiry”

Setting path：Service→Warranty→Warranty Inquiry

Step2：Enter the inverter SN to check the warranty start date and the warranty end date, then click “download” to download SolaX warranty certificate.

Setting path：Device SN→Warranty start date/Warranty end date→Download

Upgrade Warranty

APP:

Step1: Go to <Warranty Management > and tap on “Filter”.

Setting path：Service→Warranty Management→Filter

Step2: Filter online inverters and tap on “Upgrade”, then tap on “OK”, Country, region and installation address are automatically generated.

Setting path：Online→Upgrade→OK

Web:

Step1: Log in the end-user account of SolaX Cloud on the website < https://www.eu.solaxcloud.com/user-center/>, then click “Service” and “Online Warranty”.

Setting path：Log in→Service→Online Warranty 

Step2: Find the online inverter, click “upgrade warranty” and select battery/master controller SN, then click “Sure”.

Setting path：Upgrade warranty→battery/master controller SN→Sure

Please note

• If the setting fails, please check your mobile network, ensure a stable connection, log out of your account, and then log back in. Follow the steps above to make the changes.