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Home / Support / FAQ / Details

Arc Hardware Fault

 

Alarm Attribute

 

Alarm name

Alarm Severity

Alarm Category

Arc Hardware Fault

General

Communication alarm

 

Possible Cause

 

Cause ID

Possible Cause

1

Arc board communication loss: No communication was established between ARM and Arc board for a certain time

 

Suggestion

1.Disconnect the PV switch, turn off the battery, restart the inverter, and upgrade the firmware to the latest version.
2.Disable ArcCheck function.
3.If the issue remains, provide the completed troubleshooting results to SolaX technical support team through video or images.Including but not limited to:
1) SN number of the inverter.

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