FAQ\Cloud

Issue introduction

After logging into the web-based cloud platform, the user finds that the 'System & Site' page in the navigation bar list is unable to display the station information.

 Confirmation of basic information

[Photo] SN numbers of inverters.

Check if the communication network of the user's home is normal.

Guidance for installer

Situation1

Step1: Clear the cache of the cache or change a browse, log out and log in again.

Step2: There may be a delay in data due to the maintenance of the platform. Please refresh again after a short wait.

Situation2<If the station was deleted by mistake>

Step1: Re-add the station information and check it afterwards.

Step2: After adding the site successfully, the site information can be seen.

 Information check list

If you have completed the above <Guidance for installer>, and the problem is still not solved, please collect the following troubleshooting information and send them to the Solax technical support team.

1. [Photo]SN number of the inverter, which should clearly display the registration number.

2. [Photo]The information required for adding a site (site name, system size, country and region, timezone, the location is must)

3. The email and user name for log-in.