FAQ\Cloud

Issue introduction

Flow chart can't show the energy value flowing to the grid.

Confirmation of basic information

[Photo] SN numbers of inverters.

[Photo]Meter or CT is from Solax.

[Photo] Confirm the meter or CT is from solax.

Guidance for installer

Step1:Clear your browser's cache, log out and log back in, refresh and try it again.

Step2: Check the meter/CT setting. Choose the CT or meter based on actual usage conditions.

Settings path: Setting → Advanced → Meter/CT Settings →Select

If you select a meter, don't forget to enable it!

Step3:Enable Installation Check for inspection。

Setting Path：Advanced→Meter/CT Setting→Meter/CT Check→Installation Check

Wait a minute for the results, make the necessary corrections to the table based on the prompt code

Self-check passed will display <Success>

Information check list

If you have completed the above <Guidance for installer>, and the problem is still not solved, please collect the following troubleshooting information and send them to the Solax technical support team.

1.[Photo]SN number of the inverter, which should clearly display the registration number.

2.[Photo]The logo of meter.

3.[Photo]Inverter setting about Meter/CT Settings.

4.[Photo]The inspection results after enabling the "self-checking" function.