FAQ\Network Communication

Issue introduction 

Unable to monitor the inverter remotely over the network

Confirmation of basic information

[Photo]SN number of the inverter and pocket.

[Photo]Router Model.

Confirm that the distance from the LAN dongle to the router does not exceed 50m.

Guidance for installer

Step1. Re-insert the dongle and make sure it is securely plugged in and making good contact. Wake up the inverter LCD display to check Register SN. If the Registration SN on the Dongle appears as "Register SN" on the inverter, the connection between dongle and inverter is normal. If “NA” is displayed, re-plug the Dongle.

Setting path: About →Inverter →Resister SN

Step2: Connect the router to the computer using LAN connection, and check whether the computer can open the web page. Ensure that the router is functioning properly under the LAN network.

Step3: Then, in the search bar of the computer, type 'cmd' to open the Command Prompt window.

In the window, type `ping mqtt101.solaxcloud.com` and press Enter to view the results. Normally the circled area show ‘Lost=0’ , indicating normal operation. Take a screenshot to save this image.

Step4: Check whether Pocket LAN can be found in the router. If not, check whether there is a blacklist or if the number of access connections exceeds the limit.

Information check list

If you have completed the above <Guidance for installer>, and the problem is still not solved, please collect the following troubleshooting information and send them to the Solax technical support team.

1.[Photo]SN number of the inverter and WiFi module, which should clearly display the registration number.

2.[Photo]The Register SN on the inverter LCD display.

3.[Photo]The USB port of the dongle.

4.[Photo]The result of the Command Prompt.

5.[Video] Dongle indicator operation video.