Warranty Inquiry

Solax's official website provides users with a path to check the warranty certificate. First, users need to visit Solax's official website at www.solaxpower.com.

After entering the official Solax Power interface, users can click on the Warranty Inquiry button under Service to access the warranty inquire page and enter the serial number to check the warranty for the related product.

The specific operation steps are shown in the following figures.

Figure 1 Step1:Enter Solaxpower Official Website

Figure 2 Step2:Click on Inquiry Warranty to Enter the Query Page

On the warranty registration page, users can enter specific SN numbers to query warranty-related data for specific products. If the queried device has been successfully upgraded for warranty, the warranty date query result will be based on the upgraded date. If the queried device has not been upgraded for warranty, the query result is based on data from the SolaX shipping system.

Now we support automatic warranty updates.If users want to download the warranty certificate or purchase an extended warranty, they can click the jump button to go to the SolaxCloud platform.

Warranty Download and Purchase extended warranty

1. Log in the end-user account of Solax Cloud first.

Figure 3 Solax Cloud's End User Interface

2. Click 'Service' on the left side and then click the ‘Online warranty’,find the device that requires downloading warranty certification.

Figure 4 Warranty Upgrade Interface

Figure 5 Warranty Certificate

3. Click to purchase extended warranty. For products that are eligible for extended warranty and support warranty extension, the corresponding warranty extension price will be displayed. Click to purchase and after successful payment through PayPal, the Cloud platform will automatically updates the warranty and sends the new warranty certificate to the user's mailbox via email.

Figure 6 Purchase extended warranty

Warranty Policy

If you want to learn more about the warranty policy, please refer to the following link:

https://www.solaxpower.com/uploads/file/global-2024-solax-warranty-terms-co