Sign in
Already have SolaX Cloud Installer Account
Or
Access to E-Learning
Contact Us
Contact Us
Our online learning platform is currently only open to Installer accounts in SolaX Cloud. If you wish to use the online platform,please send your account application to training.global@solaxpower.com
Home / Support / Solution / Details
Project design

    Configuration Guide on SolaXCloud V6 APP

    APP Registration

    Step 1: Scan the following QR code or search for the keyword “SolaXCloud” in the APP Store to download the Monitoring APP.

    Step 2: Click the [More >] button at upper left corner to choose language.

    Step 3: Click “Sign Up” at the bottom of Monitoring App, select “End User".

    Step 4: Fill in your registration Email, input the Verification code, and enter your password to create the account.

     

     

    WiFi Connection (Apply to Pocket WiFi series, Pocket WiFi+4GM, Pocket WiFi+LAN and Pocket WiFi+LAN V2.0)

    *For Pocket WiFi+LAN V2.0, please press the function button to turn on AP first.

    Step 1: Log in your account, create a plant and add a device.

     

    Step 2: Select the device to be configurated, scan the QR code on the device to bind a device.

     

    Step 3: Connect to your home WiFi, connect to the device hotspot (Wifi_xxxxxxxx; xxxxxx refers to the Registration No. on the device).

     

     

    Step 4: If you need proceed operations following network configuration, please switch to your home WiFi.

    Step 5: Click [More >] -> [Network Configuration] and start to configurate WiFi as describe above.

     

    4G connection (Apply to Pocket WiFi+4GM)

    Step 1: Click [More >] -> [Local], scan the QR code on the device.

     

    Step 2: Click [Dongle] ,choose [4G], and start 4G configuration.

    Step 3: If you need proceed operations following network configuration, please switch to your home WiFi.

    Network configuration by Bluetooth (Apply to Pocket WiFi+LAN V2.0)

    Step 1: Click [Add device], read the guidelines (if you don’t need, skip it), and allow the APP to turn on the Bluetooth.

    Step 2: Select your device found by Bluetooth. Click [Check All] to view all devices nearby.

     

    Step 3: Start WiFi configuration. Connect to your home router WiFi, and click [Next]. The network will start to configure automatically.

    Static IP configuration of LAN mode (Apply to Pocket WiFi+LAN V2.0)

    Step 1: The previous steps are the same as described above. On the WiFi configuration interface, choose LAN mode.

    Step 2: Select [Static IP] for [IP], input the necessary information (marked with *) and click [Next].

    Troubleshooting

    If the WiFi configuration fails, please check the following table to diagnose and seek solutions.

    Process

    Description

    Solutions

    Device hotspot connection

    The connection sta- tus between APP and

    module network Wifi_ XXXXXXXXXX.

    If this step fails, check whether the Wifi_ XXXXXXXXXX network can be searched by your cell phone; if not, pull the Pocket WiFi from the equipment and plug it again.

    Press function button once for Pocket WiFi+LAN V2.0.

    Device communication detection

    The connection status between Pocket WiFi and inverter.

    If this step fails, pull the Pocket WiFi from the equipment and plug it again. Ensure that the WiFi module is plugged in

    properly.

    Connect the device to the

    operator's network

    The connection status between Pocket WiFi and router.

    If this step fails:

    1)Check if the SSID and password of the router is correct.

    2)Check if the router supports 2.4GHz communication (the WiFi module only supports 2.4GHz).

    3)Check if the router signal is good at the location of WiFi module through the WiFi network of yourmobile phone.

    4)Check if the APP is the latest version (when the WiFi configuration process time out).

    Device registration in the cloud

    The connection status between Pocket WiFi and server.

    If this step fails, check if the router supports web browsing through the WiFi network of your mobile phone.

    About Cookies

    We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.
    Accept Reject