Issue introduction

User forgot the account password

Confirmation of basic information

The user name and email for login

Guidance for installer

Step1: Click on “Forgot Password” on the login page

Step2: Enter the E-mail address and click “Send Code”

Step3: Reset their passwords by entering the ‘verification code’ they received from Email

Information check list

If you have completed the above <Guidance for installer>, and the problem is still not solved, please collect the following troubleshooting information and send them to the R&D.

1.The user name and email for login